Refund Policy
This policy explains when refunds or service modifications may apply for professional services purchased from VYAPTAX.
Refund Eligibility
Refunds may be considered where payment has been received but work has not started, no government filing has been initiated, and no professional time or third-party cost has been incurred.
Cancellation
Cancellation requests must be shared in writing before document preparation, consultation, filing, or portal submission begins.
Administrative Charges
Approved refunds may be subject to administrative, payment gateway, documentation, professional, or processing charges already incurred.
Service Modification
Where feasible, clients may request conversion of paid fees into another eligible VYAPTAX service instead of a refund.
Refund Process
Refund requests are reviewed after verifying payment, service stage, documents shared, and third-party costs. Approved refunds are processed to the original payment method where possible.
Client Responsibilities
Clients must provide accurate documents, timely approvals, and correct information. Delays or rejections caused by incomplete or incorrect data do not automatically qualify for refunds.
Government Delays
Government portal downtime, departmental queries, approval timelines, or statutory processing delays are outside VYAPTAX control and are not grounds for full refund once work has begun.
Third-party Services
Government fees, stamp duty, payment gateway charges, DSC token costs, certification body fees, and other third-party charges are generally non-refundable.
Force Majeure
VYAPTAX is not liable for delays caused by events beyond reasonable control, including natural disasters, regulatory outages, strikes, law changes, or internet and portal disruptions.
Contact Details
For refund support, contact support@vyaptax.com or visit the Contact page.